To respond to an abnormal operating condition related to a customer's gas service, which two actions are required?

To respond to an abnormal operating condition related to a customer's gas service, which two actions are required?

• A. Contact appropriate company personnel and shut off meters to unaffected customers
• B. Shut off meters to affected customers and contact appropriate company personnel
• C. Notify local authorities and pause operations
• D. Ventilate the area and monitor

Answer: (B)

When a gas service abnormality occurs, the priority is to stop the flow to the affected area and get the right team on site. The two actions you take are to shut off the meters for the affected customer’s service and to contact the appropriate company personnel. Shutting the meters at the affected service quickly removes the gas source from that area, reducing the risk of a leak or ignition. Notifying the company ensures trained responders can coordinate the shutdown, secure the scene, and carry out the proper safety procedures. Shutting off meters to customers not involved would unnecessarily disrupt service, so that isn’t the correct approach. While alerting authorities or ventilating the area might play roles in broader safety management, they aren’t the two immediate actions required here. Ventilation and monitoring are typically part of the ongoing response once the source is isolated and responders are en route or on scene.

When a gas service abnormality occurs, the priority is to stop the flow to the affected area and get the right team on site. The two actions you take are to shut off the meters for the affected customer’s service and to contact the appropriate company personnel. Shutting the meters at the affected service quickly removes the gas source from that area, reducing the risk of a leak or ignition. Notifying the company ensures trained responders can coordinate the shutdown, secure the scene, and carry out the proper safety procedures.

Shutting off meters to customers not involved would unnecessarily disrupt service, so that isn’t the correct approach. While alerting authorities or ventilating the area might play roles in broader safety management, they aren’t the two immediate actions required here. Ventilation and monitoring are typically part of the ongoing response once the source is isolated and responders are en route or on scene.